Murphy is alive and well and living in my site server

On Monday I uploaded the sneak preview copies of Raven’s Children ARC, in both epub and mobi format, to my store.  Then I went and alerted everybody signed up for the SF newsletter that it was available.  Tuesday morning I check how things are going.  Ah how nice, a bunch of sales.  Whoops, a bunch of complaints that the books aren’t downloading.  Not just that, but giving rude messages about missing permissions and file errors and all sorts of things.

Not a good way to start the day.  So I start investigating.  Had I left file permissions to Deny Everything? Uploaded to the wrong folder? No.  Hmm. Other people had successfully downloaded other books, so *that* part worked.  Just that one book–and, on further investigation, just the mobi format was having trouble.  Epub downloaded just fine. That gave me enough information to determine a helpdesk ticket needed to be filed–so we are waiting for the server gnomes to figure out why it thinks nobody should have access to one file among several.

So if you came here intending to obtain the book I *said* was available, that’s why it isn’t there in the store.  Just a small technical delay…

p.s. I believe I have delivered books to everyone who paid for one but didn’t get it.  If not, please let me know and I will fix the problem ASAP.


UPDATE: The problem has been fixed and the ARC is back up on the store.  Thank you for your patience!

3 thoughts on “Murphy is alive and well and living in my site server

  1. I was wondering how I can find the ARC ebook copy of Ravens child. I got the email but when I went to the online store it only showed the books that are already out. I have no problem paying whatever the price. Thank you

  2. I picked up my copy of Raven’s Children before the newsletter post went out. “Epub”, so it downloaded just fine. Will be reading it this weekend when I have some time off.